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Published On: 6th Aug 2026 09:00
At Disrupt 2023, Sabio interviewed Jen Sharp, Contact Centre Director at DHL Express, on the benefits of empowering contact centre advisors to help deliver excellent CX.
In this video, Jen highlights the importance of arming advisors with the most up-to-date technology to deliver great customer experience and allowing more freedom in the contact centre to develop both professionally and personally.
This post has been re-published by kind permission of Sabio - view the original article.
Sabio turns customer experience into profitable growth through AI-powered technology.
As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.
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