The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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4th April 2023
At Disrupt 2023 we interviewed John Bourne, SVP Global Channels & Alliances at Verint, on the topic of Empowering People.
John provides some interesting thoughts on how the role of the advisor has changed, as well as the importance of creating positive employee experiences and the challenges that organizations are currently facing.
Find out more about placing wellbeing at the forefront of the contact centre agenda.
A selection of articles from contact centre industry experts
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
