Guest Blogs

25th August 2022

Is FCR the Miracle Metric?

Miracle concept with light in palm of hands

182

Written by Guest Author

Is First Contact Resolution the Miracle Metric for Improving the Customer Experience?

Resolving a call first time is a vital part of the customer experience, making First Contact Resolution (FCR) a crucial way of measuring customer service success.

Author
Guest Author

A selection of articles from contact centre industry experts

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