The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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17th January 2022
We at Call Centre Helper thought we would make this Blue Monday a bit brighter by releasing our back catalogue of Contact Centre Survey Research.
Since 2015 Call Centre Helper has conducted an annual survey aimed at discovering the latest insights on ‘What Contact Centres Are Doing Right Now’, and in 2016, 2019 and 2020 we conducted a second survey where we explored ‘Is Your Contact Centre Delivering Exceptional Customer Service?’
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
For more great information check out our other Contact Centre Research
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
