The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 06:00
A number of new metrics have entered the contact centre arena in the past decade. But, according to our poll, measuring Customer Satisfaction remains the most important of them all.
When we asked contact centre professionals, 67% agreed with this assertion, with First Contact Resolution (17%) and Net Promoter Score (9%) the second and third most popular choices.
Source: Call Centre Helper LinkedIn poll Votes: 88 Date: October 2021
Reviewed by: Jo Robinson
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