Happy Birthday Call Centre Helper

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We are today celebrating Call Centre Helper’s 5th birthday. We’d like to say a huge thank you for all of your support in making this happen.

We started Call Centre Helper in August 2003 with a simple idea – to provide call centre help and advice online.

Since then Call Centre Helper has grown to be the most popular call centre magazine in the UK.

Annual traffic growth has been impressive

Year 1 – (Aug 2003 – Aug 2004) – 6,822 page views
Year 2 – (Aug 2004 – Aug 2005) – 119,029 page views
Year 3 – (Aug 2005 – Aug 2006) – 336,578 page views
Year 4 – (Aug 2006 – Aug 2007) – 449,927 page views
Year 5 – (Aug 2007 – Aug 2008) – 925,693 page views

Last month (July 2008) we had over 23,224 visitors to the Call Centre Helper website.

Let’s look forward to celebrating many more Happy Birthdays.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Happy Birthday Call Centre Helper

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