Industry News

17th November 2020

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

group of people with navigation wheel

244

Written by Guest Author

With 2021 just around the corner, organizations are starting to plan annual budgets for the new year.

And while we continue to navigate the new normal — in the contact centre environment and beyond — now is a good time to review your annual budget and ensure successful customer engagement in the new year.

Join this Verint | Monet webinar and in just 30 minutes, you will discover:

Call centre expenses to consider as you build your 2021 budget.
Four ways a workforce management (WFM) solution plays a critical role in budget preparation.

Click here to watch the replay

Author
Guest Author

A selection of articles from contact centre industry experts

Read more by Guest Author

Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise