Contact Centre Research

What Contact Centres Are Doing Right Now (2014 Edition)

Published On: 6th Aug 2026 08:49

How do you compare?

Earlier this year, Call Centre Helper readers were invited to take part in the ‘5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.

This report covers everything from which channels are the most popular to how many people have implemented homeworking.

Download this White Paper to find out more

Reviewed by: Jo Robinson

What Contact Centres Are Doing Right Now (2014 Edition)

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