Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time

Published On: 6th Aug 2026 08:00

We look at what you can do to shave 20 seconds off your Average Handling Time.

It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.

In this webinar we look at how you could save time on every call.

Topics Discussed

Active listening
Controlling runaway talkers
Fast techniques to establish rapport with a caller
The role of technology
Screen Pops – putting details on the screen
Reducing call transfers
Cutting down on time to verify a caller
Top tips from the audience

Panellists

Paul Weald

Contact Centre Innovator

Mike Murphy

Genesys

Rachael Trickey

Call Centre Helper

Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time

Topics Discussed

Panellists

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