Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Driving Employee Engagement with Agents

Published On: 6th Aug 2026 08:00

Importance of Making Our Staff Feel Valued

Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.

But it’s a lot easier said than done.

You need to attend this webinar to get the keys of how to unlock employee engagement.

Topics Discussed

Empowering our front-line advisors
Driving employee engagement without impacting service levels
Making our staff feel valued
Combatting employee attrition
Motivation
Day-to-day management of staff
The use of technology
Top tips from the audience

Panellists

John Aves

cp2experience

Paddy Coleman

QStory

Jonty Pearce

Call Centre Helper

Recorded Webinar: Driving Employee Engagement with Agents

Topics Discussed

Panellists

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