The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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13th March 2018
In this webinar we share the secrets of Work Force Management – how to improve forecasting, scheduling and resource planning.
Looking at a range of techniques and tools, we explore the latest thinking around how to ensure that you have the right numbers of staff available, at the right times.
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
