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Published On: 6th Aug 2026 08:00
According to our poll, 56% of contact centres are looking to deploy speech analytics within the next 12 months.
However, of the 21% of contact centres who have already deployed a speech analytics system, only a third felt like they had mastered the technology.
Poll – “Do you use Speech Analytics in your Contact Centre? ” – answers
Source: Call Centre Helper Webinar: Speech Analytics and the Contact Centre Sample size – 89 Date: June 2017
Reviewed by: Robyn Coppell
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