Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 7 Ideas to Improve Your Quality Management

Published On: 6th Aug 2026 10:26

Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you.

In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results.

Topics Discussed

Quality monitoring
Positively changing advisor behaviours
Coaching
Identifying poor performers, best practices and recurring problems

Stopping Quality becoming a box ticking exercise
Speech analytics
Quality Management Technology (QMT)
Top Tips from the audience

Panellists

Duncan White

horizon2

Frank Sherlock

CallMiner

Jonty Pearce

Call Centre Helper

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