Recorded Webinar: 7 Ideas to Improve Your Quality Management

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Written by Rachael Trickey

Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you.

In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results.

Topics Discussed

  • Quality monitoring
  • Positively changing advisor behaviours
  • Coaching
  • Identifying poor performers, best practices and recurring problems
  • Stopping Quality becoming a box ticking exercise
  • Speech analytics
  • Quality Management Technology (QMT)
  • Top Tips from the audience

Panellists

Duncan White - Headshot
Duncan White
horizon2

Frank Sherlock - Headshot
Frank Sherlock
CallMiner

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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