Recorded Call Centre and Customer Experience Webinars

25th April 2017

Recorded Webinar: Incentives that Work

1785

Written by Rachael Trickey

Lots of contact centres use incentives to drive up performance, but how do you know which ones really work?

Join us for this exciting webinar where we look at Incentives that Work.

Topics Discussed

Incentives for Sales
Incentives for Customer Service
Incentives for Quality Score
Individual vs team incentives
How to motivate the right behaviour

Time off vs cash rewards
Gamification
Use of technology
Top tips from the audience

Panellists

Paul Weald

MCX

Brian LaRoche

CallMiner

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Read more by Rachael Trickey

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