Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 7 Ways to Drive up Your Quality Scores

Published On: 6th Aug 2026 08:00

Quality Scores play a key part in driving the overall Customer Experience. But all too often Quality Improvement can stall – turning into a tick box exercise that does not drive changes in behaviour.

In this Webinar we look at “7 Clever Ways to Drive up your Quality Scores” – from quick wins to longer term solutions.

Topics Discussed

Quality Monitoring
Performance Management
Ways to improve Call Scoring
Improving Quality in Digital Channels – Email and Web Chat

How to Improve Calibration
Speech and Interaction Analytics
The best ways to use technology
Top tips from the audience

Panellists

Duncan White

horizon2

Charlene Gillam

NICE Systems

Rachael Trickey

Call Centre Helper

Recorded Webinar: 7 Ways to Drive up Your Quality Scores

Topics Discussed

Panellists

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