Recorded Webinar: Artificial Intelligence in the Contact Centre

1521

Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen?

Could this lead to the decline of contact centres as we know it?

Join us for this Webinar as we debunk the myths from the reality. Join our panel as they share the latest thinking on Artificial Intelligence in the contact centre.

Topics Discussed

Artificial Intelligence
Examples where Artificial Intelligence is working
Robots and Chat Bots
Speech Recognition
Neural Networks
Where does software end and Artificial Intelligence begin?

What will be the impact on jobs?
Will customer service go down?
Search engines vs. Chat Bots
How fast will it happen?
Top tips and projections from the audience

Panellists

Martin Hill-Wilson

Brainfood Extra

Ashley Unitt

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn