51% Use 3-4 Applications to Help a Customer

How many applications do your agents use to help a customer

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When we ran this poll in 2012 the audience said 23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry.

When we asked again in 2021 3-4 apps is still the most popular option, however the number above 10 has now reduced.

How Many Applications do Your Agents use to Help a Customer?

1-2 apps: 14%
3-4 apps: 51%
5-9 apps: 26%
More than 10 apps: 9%

Source: Call Centre Helper LinkedIn poll Votes: 80 Date: October 2021

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn