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Positive Words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

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7 Ways to Build an Emotional Connection by Email

7 Ways to Build an Emotional Connection by Email

Measuring Customer Emotion in the Customer Service

Measuring Customer Emotion in the Customer Service

Why Removing Negative Words Could Hurt Your Contact Centre

Why Removing Negative Words Could Hurt Your Contact Centre

Complementary Words for Customer Service

Complementary Words for Customer Service

Simplify the Words You Use in Emails and Webchats

Simplify the Words You Use in Emails and Webchats

Recorded Webinar: The Right Words and Phrases to Use With a Customer

Recorded Webinar: The Right Words and Phrases to Use…

Recorded Webinar :Building a Positive Culture in the Contact Centre

Recorded Webinar :Building a Positive Culture in the…

Techniques to Improve Your Probing Questions

Techniques to Improve Your Probing Questions

Positive Scripting Examples for Better Customer Conversations

Positive Scripting Examples for Better Customer…

What Is Positive Scripting?

What Is Positive Scripting?

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