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Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

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Recent Articles Most Viewed Articles
15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

Drive the Voice of the Customer into the Business for Real Change

Drive the Voice of the Customer into the Business for…

Missing Opportunities With Voice of the Customer Data

Missing Opportunities With Voice of the Customer Data

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

15 Practical Techniques to Improve Your Voice of the Customer Program

15 Practical Techniques to Improve Your Voice of the…

An Introduction to… Post-Call Surveys

An Introduction to… Post-Call Surveys

Recorded Webinar: The Voice of the Customer

Recorded Webinar: The Voice of the Customer

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports