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Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

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Customer Service Surveys – Bringing Sanity to the Survey

Customer Service Surveys – Bringing Sanity to the Survey

25 Ways to Improve Your Customer Satisfaction Surveys

25 Ways to Improve Your Customer Satisfaction Surveys

How to Better Capture Voice of the Customer Feedback

How to Better Capture Voice of the Customer Feedback

Top CX Methods

Top CX Methods

12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

12 Inspiring Tactics for Sharing the Call Centre With…

Recorded Webinar: How to Better Understand the Voice of the Customer

Recorded Webinar: How to Better Understand the Voice of…

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

Q&A With Product Designers About the Value of Listening to Customers

Q&A With Product Designers About the Value of…

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

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Top Stories

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports