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Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

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Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

Smarter Scheduling for Happier Agents – Webinar

Smarter Scheduling for Happier Agents – Webinar

Recorded Webinar: KPIs for LiveChat and Social Media

Recorded Webinar: KPIs for LiveChat and Social Media

National Planning Awards 2015 – Winners Announced

National Planning Awards 2015 – Winners Announced

13 Things We Heard at the Customer Strategy & Planning Conference

13 Things We Heard at the Customer Strategy &…

injixo Announce Their Upcoming Webinar Schedule

injixo Announce Their Upcoming Webinar Schedule

Finalists Put Through Their Paces

Finalists Put Through Their Paces

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports