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Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

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Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

How Do I… Achieve Consistency Across Different Channels?

How Do I… Achieve Consistency Across Different Channels?

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

The 2014 Volatility and Flexibility Challenge

The 2014 Volatility and Flexibility Challenge

How Would Your Contact Centre Survive a Cold Snap?

How Would Your Contact Centre Survive a Cold Snap?

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

What are the Best Ways to Use Contact Centre Wallboards?

What are the Best Ways to Use Contact Centre Wallboards?

How to Deal with Long Queues in the Contact Centre

How to Deal with Long Queues in the Contact Centre

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports