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Customer Feedback

Browse our range of content on creating and analysing customer surveys to gather valuable feedback in contact centres.

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Top Tips to Overhaul Your CX Programme

Top Tips to Overhaul Your CX Programme

Nearly a Fifth of Contact Centres Follow Up Detractors Within Four Hours

Nearly a Fifth of Contact Centres Follow Up Detractors…

What Are the Most Popular Methods to Gather Customer Feedback?

What Are the Most Popular Methods to Gather Customer…

Some People Say That Customer Surveys are Dead – They’re Wrong and Here’s Why

Some People Say That Customer Surveys are Dead –…

Most customer feedback is actually read

Most customer feedback is actually read

Survey Design: The Backbone of a Solid Customer Experience Strategy

Survey Design: The Backbone of a Solid Customer…

7% of Contact Centres Close the Customer Feedback Loop Within One Hour

7% of Contact Centres Close the Customer Feedback Loop…

How Often Do You Ask for a Post-Contact Survey?

How Often Do You Ask for a Post-Contact Survey?

A Quick Guide to Building a Customer Escalation Team

A Quick Guide to Building a Customer Escalation Team

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports