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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

Get Started With Proactive Customer Service

Get Started With Proactive Customer Service

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

3 Better Ways to Measure Customer Patience

3 Better Ways to Measure Customer Patience

How to Handle Customer Refunds Without Compromising CX

How to Handle Customer Refunds Without Compromising CX

A Quick Guide to CX Audits

A Quick Guide to CX Audits

Capture Customer Needs – Just Like This!

Capture Customer Needs – Just Like This!

18 Powerful Tactics to Jump-Start Your Customer Service Excellence

18 Powerful Tactics to Jump-Start Your Customer Service…

Build a Customer Support Strategy That Shines

Build a Customer Support Strategy That Shines

Customer Effort and Emotion – 10 Reasons to Take Action Today

Customer Effort and Emotion – 10 Reasons to Take…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports