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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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CX Week

CX Week

The Secrets to Effective Customer Self-Help Videos

The Secrets to Effective Customer Self-Help Videos

How to Handle Customer Privacy on Social Media

How to Handle Customer Privacy on Social Media

How Can CX Improve the Contact Centre?

How Can CX Improve the Contact Centre?

How to Balance Automation and Personalization in CX

How to Balance Automation and Personalization in CX

What’s Really Compromising Empathy in Customer Service?

What’s Really Compromising Empathy in Customer Service?

How to Use Customer Complaints to Your Advantage

How to Use Customer Complaints to Your Advantage

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What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports