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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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How to Be More Proactive in the Contact Centre

How to Be More Proactive in the Contact Centre

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Lessons From the Frontline: How to Build Customer Trust

Lessons From the Frontline: How to Build Customer Trust

The Latest Trends in CX Self-Service

The Latest Trends in CX Self-Service

Perfect Your Automated Customer Service Emails

Perfect Your Automated Customer Service Emails

The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Why Is It Getting Harder to Be a Good Customer Service Leader?

Why Is It Getting Harder to Be a Good Customer Service…

Expert Strategies to Improve Customer Happiness

Expert Strategies to Improve Customer Happiness

Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

Improve Your CX Strategy – Clever Ideas From…

How to Stop Call Transfers Ruining Your CX

How to Stop Call Transfers Ruining Your CX

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports