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Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

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20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

Contact Centre Technology Trends

Contact Centre Technology Trends

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

Understanding Your Customers: 5 Practical Techniques

Understanding Your Customers: 5 Practical Techniques

Call Centre Software: What Should You Be Looking Out For?

Call Centre Software: What Should You Be Looking Out For?

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

How to Better Capture Voice of the Customer Feedback

How to Better Capture Voice of the Customer Feedback

Q&A With Product Designers About the Value of Listening to Customers

Q&A With Product Designers About the Value of…

25 Ways to Improve Your Customer Satisfaction Surveys

25 Ways to Improve Your Customer Satisfaction Surveys

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports