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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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Talking Point: How to Overcome Resistance to New Ideas

Talking Point: How to Overcome Resistance to New Ideas

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

Getting Past Gatekeepers to Actually Speaking With…

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Three Top Closing Statements for Live Chat

Three Top Closing Statements for Live Chat

Soft Skills Gaps Are More Important for Regular Training and Coaching

Soft Skills Gaps Are More Important for Regular Training…

Almost Half of Contact Centres Fail to “Top-Up” Agent Soft Skills

Almost Half of Contact Centres Fail to…

Tips to Write Better Customer Emails

Tips to Write Better Customer Emails

Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

What Are Soft Skills?

What Are Soft Skills?

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8×8 Enters a Strategic Partnership With ULAP

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