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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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How to Improve Your Agents’ Critical Thinking Skills

How to Improve Your Agents’ Critical Thinking Skills

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Six of The Best Advisor Behaviours and How Technology…

20 Ways to Upskill Your Contact Centre Advisors

20 Ways to Upskill Your Contact Centre Advisors

Developing Mindsets for Customer Service Success

Developing Mindsets for Customer Service Success

The 6 Barriers to Good Customer Service

The 6 Barriers to Good Customer Service

Coaching Talkative Advisors to Provide Better Customer Service

Coaching Talkative Advisors to Provide Better Customer…

A Quick Guide to the Feel, Felt, Found Approach

A Quick Guide to the Feel, Felt, Found Approach

Top Tips for Dealing With Anxious Customers

Top Tips for Dealing With Anxious Customers

First Aid for Coaching Call Centre Advisors

First Aid for Coaching Call Centre Advisors

What Contact Centre Skills Should You List on LinkedIn?

What Contact Centre Skills Should You List on LinkedIn?

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8×8 Enters a Strategic Partnership With ULAP

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