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Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

10 Things You Need When Calculating How Many Contact…

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

How is Average Handling Time (AHT) Distributed? It is Not How you Think!

How is Average Handling Time (AHT) Distributed? It is…

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Multi-Channel Contact Centre Calculator Tool –…

How Do I… Manage and Schedule Multi-Skilled Agents?

How Do I… Manage and Schedule Multi-Skilled Agents?

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

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