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Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

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Time for a call centre exchange?

Time for a call centre exchange?

Handling Difficult Customers

Handling Difficult Customers

Developing empathy in the call centre

Developing empathy in the call centre

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

How Do I – Manage Negativity to Change?

How Do I – Manage Negativity to Change?

How Do I – Manage People Who Are My Friends?

How Do I – Manage People Who Are My Friends?

How to Improve Empathy in the Call Centre

How to Improve Empathy in the Call Centre

How do I – Build Rapport With Callers?

How do I – Build Rapport With Callers?

Cultural Intelligence: What it Can do for Offshorers

Cultural Intelligence: What it Can do for Offshorers

Answers: Coping with Angry and Abusive Customers

Answers: Coping with Angry and Abusive Customers

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports