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Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

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How to Give Great Customer Service

How to Give Great Customer Service

Customer Experience Management (CEM) – What is it really about?

Customer Experience Management (CEM) – What is it really…

22 Top Tips to Improve your Customer Surveys

22 Top Tips to Improve your Customer Surveys

Rapport-Building Tips

Rapport-Building Tips

How to Make a Good Script Invisible to the Customer

How to Make a Good Script Invisible to the Customer

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

6 Steps to Improve the Customer Experience

6 Steps to Improve the Customer Experience

Treating every call like it’s the first

Treating every call like it’s the first

Top tips for dealing with redundancy survivors

Top tips for dealing with redundancy survivors

Communicate with charisma…how to flick the charisma switch

Communicate with charisma…how to flick the…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports