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Explore our range of resources on email and best practices for effective communication in contact centres.

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Best Practice Email Service Level Calculation

Best Practice Email Service Level Calculation

Recorded Webinar: Best Practices for Voice, Email and Webchat

Recorded Webinar: Best Practices for Voice, Email and…

1 in 5 Contact Centres Have an Email Service Level of More Than One Day

1 in 5 Contact Centres Have an Email Service Level of…

15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour

15% of Contact Centres Expect Agents to Handle More Than…

Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

Recorded Webinar: Integrating Email, Voice and Chat in…

Perfect Your Automated Customer Service Emails

Perfect Your Automated Customer Service Emails

Discrepancy With Customer Expectations in Email Response Times

Discrepancy With Customer Expectations in Email Response…

Tips to Write Better Customer Emails

Tips to Write Better Customer Emails

Helpdesk 101 – An Introduction to Helpdesk Technology

Helpdesk 101 – An Introduction to Helpdesk Technology

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