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Customer Feedback

Browse our range of content on creating and analysing customer surveys to gather valuable feedback in contact centres.

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Some People Say That Customer Surveys are Dead – They’re Wrong and Here’s Why

Some People Say That Customer Surveys are Dead –…

The Best Way to Understand Why Customers Contacting You? Listen to Them

The Best Way to Understand Why Customers Contacting You?…

10 Strategies for Improving Contact Centre Operations

10 Strategies for Improving Contact Centre Operations

15 Speed Tips for Reducing Repeat Contacts

15 Speed Tips for Reducing Repeat Contacts

10 Top Tips to Improve Your Quality Scores

10 Top Tips to Improve Your Quality Scores

Most Contact Centres Measure Customer Satisfaction Via Post Contact Surveys

Most Contact Centres Measure Customer Satisfaction Via…

Nearly a Fifth of Contact Centres Follow Up Detractors Within Four Hours

Nearly a Fifth of Contact Centres Follow Up Detractors…

60 Tips for Terrific Performance

60 Tips for Terrific Performance

7% of Contact Centres Close the Customer Feedback Loop Within One Hour

7% of Contact Centres Close the Customer Feedback Loop…

Most customer feedback is actually read

Most customer feedback is actually read

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports