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Automation

Find and explore a range of content on automation tools, to help streamline contact centre operations.

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12 Top Uses of Artificial Intelligence in the Contact Centre

12 Top Uses of Artificial Intelligence in the Contact…

26 Contact Centre Technology Predictions for 2018

26 Contact Centre Technology Predictions for 2018

What is an Auto Attendant?

What is an Auto Attendant?

E-Book: Robotic Automation Case Studies

E-Book: Robotic Automation Case Studies

An Introduction to… Process Automation Technology

An Introduction to… Process Automation Technology

32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

32,000 Jobs in UK Contact Centres Are Set to Bear the…

What’s Next With… Smarter Ways of Working?

What’s Next With… Smarter Ways of Working?

Mistakes to Avoid when Implementing Self-Service & Automation

Mistakes to Avoid when Implementing Self-Service &…

How to Choose the Right Technology for Your Call Centre

How to Choose the Right Technology for Your Call Centre

Text-Based Automation on the Rise

Text-Based Automation on the Rise

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8×8 Enters a Strategic Partnership With ULAP

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