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Trends

Explore our range of resources on the latest trends in the contact centre industry, from customer expectations to emerging technologies.

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Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres

Recorded Webinar: Latest Emerging Trends in…

Trend Watching: What’s Happening to Contact Centre Email?

Trend Watching: What’s Happening to Contact Centre…

Trend Spotting: What’s Going on in Contact Centres Right Now?

Trend Spotting: What’s Going on in Contact Centres…

What’s Happening in the World of Webchat?

What’s Happening in the World of Webchat?

Recorded Webinar: Latest Trends in Performance Management

Recorded Webinar: Latest Trends in Performance Management

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres

Recorded Webinar: Emerging Trends in Multi-Channel…

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports