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Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

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First Aid for Coaching Call Centre Advisors

First Aid for Coaching Call Centre Advisors

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Six of The Best Advisor Behaviours and How Technology…

The Top Qualities for a Contact Centre Advisor

The Top Qualities for a Contact Centre Advisor

Most Contact Centre Agents are Multi-Skilled

Most Contact Centre Agents are Multi-Skilled

Support Employees Handling Emotionally Challenging Calls With Empathy

Support Employees Handling Emotionally Challenging Calls…

8 ‘Soft Skills’ Training Exercises

8 ‘Soft Skills’ Training Exercises

What Contact Centre Skills Should You List on LinkedIn?

What Contact Centre Skills Should You List on LinkedIn?

Almost Half of Contact Centres Fail to “Top-Up” Agent Soft Skills

Almost Half of Contact Centres Fail to…

The 4 Skills You Can’t Teach – But Call Centre Staff Need

The 4 Skills You Can’t Teach – But Call Centre Staff Need

Skills and Competencies for Roles in The Call Centre

Skills and Competencies for Roles in The Call Centre

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