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Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

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25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

What’s Next With… Forecasting Technology?

What’s Next With… Forecasting Technology?

15 Scheduling Mistakes You Need to Avoid at All Cost

15 Scheduling Mistakes You Need to Avoid at All Cost

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

How Do I… Make Time for Agent Training?

How Do I… Make Time for Agent Training?

National Planning Awards 2015 – Winners Announced

National Planning Awards 2015 – Winners Announced

Finalists Put Through Their Paces

Finalists Put Through Their Paces

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

How Do I… Remove Average Handling Time (AHT) as an Agent…

What to Look for When Buying… A WFM Solution

What to Look for When Buying… A WFM Solution

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8×8 Enters a Strategic Partnership With ULAP

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