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Metrics

Browse our range of content on key contact centre metrics to track success, improve performance, and enhance the customer experience.

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10 Powerful Statistics That Prove the Customer Is Still Always Right

10 Powerful Statistics That Prove the Customer Is Still…

Most Contact Centres use Spreadsheets to Produce Metrics

Most Contact Centres use Spreadsheets to Produce Metrics

A Practical Guide to Getting Occupancy Right

A Practical Guide to Getting Occupancy Right

Shocking Number Failing to Measure ROI in the Contact Centre

Shocking Number Failing to Measure ROI in the Contact…

Calls for Networks and Banks to Collaborate Following Release of Alarming Fraud Statistics

Calls for Networks and Banks to Collaborate Following…

Reducing Abandoned Calls by Understanding Why

Reducing Abandoned Calls by Understanding Why

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports