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Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

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Series Two of The Contact Centre Podcast Is Now Available in Full

Series Two of The Contact Centre Podcast Is Now…

How to Get Advisors to Buy In to Your Quality Assurance Programme

How to Get Advisors to Buy In to Your Quality Assurance…

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Podcast: How to Extract More Value From Your Contact…

The Contact Centre Podcast – Series 2 Is Here!

The Contact Centre Podcast – Series 2 Is Here!

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Create a Contact Centre Quality Scorecard – With a Template Example

How to Create a Contact Centre Quality Scorecard –…

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports