The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports