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Forecasting

Discover our range of materials on forecasting demand and optimising resource allocation in contact centres for better service levels.

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Why Your Forecasters Should Always Talk to Marketing

Why Your Forecasters Should Always Talk to Marketing

Is Overhang Distorting Your Staffing Calculations?

Is Overhang Distorting Your Staffing Calculations?

The Forecasting “Easy Button”

The Forecasting “Easy Button”

eBook: The Must-Have Guide to Accurate Call Centre Forecasting

eBook: The Must-Have Guide to Accurate Call Centre…

Multichannel Forecasting Meets Twitter Demand

Multichannel Forecasting Meets Twitter Demand

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

Why You Need to Account for AHT Variation Across the Day

Why You Need to Account for AHT Variation Across the Day

How to Stay Ahead of Digital Customer Demand

How to Stay Ahead of Digital Customer Demand

Don’t Push Occupancy Beyond 85%

Don’t Push Occupancy Beyond 85%

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports