The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Forecasting

Discover our range of materials on forecasting demand and optimising resource allocation in contact centres for better service levels.

Filter Filter Filter
Recent Articles Most Viewed Articles
An Introduction to… Workforce Management Applications

An Introduction to… Workforce Management…

What to Look for When Buying a Workforce Optimisation System

What to Look for When Buying a Workforce Optimisation…

18 Workforce Management Case Studies

18 Workforce Management Case Studies

How Are Contact Centres Getting More Their WFM Systems?

How Are Contact Centres Getting More Their WFM Systems?

Workforce Management in Outbound Call Centres

Workforce Management in Outbound Call Centres

The Role of a Planning Team

The Role of a Planning Team

The Relationship Between Adherence and Forecasting

The Relationship Between Adherence and Forecasting

Future forecasting models

Future forecasting models

Forecasting and Scheduling Home Based Agents

Forecasting and Scheduling Home Based Agents

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports