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Connect Managed

Discover and explore our Connect Managed content collection, including articles, blogs, news stories, case studies, resources and more.

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Should Your Contact Centre Join the Cloud?

Should Your Contact Centre Join the Cloud?

White Paper: Transforming Your Customer Service with Amazon Connect

White Paper: Transforming Your Customer Service with…

How AI and Machine Learning Can Reduce Contact Centre Costs

How AI and Machine Learning Can Reduce Contact Centre…

5 Alternatives to “Your Call Is Important to Us”

5 Alternatives to “Your Call Is Important to…

White Paper: Successful Customer Journey Mapping in Your Contact Centre

White Paper: Successful Customer Journey Mapping in Your…

3 Steps to Deliver Contact Centre Transformation

3 Steps to Deliver Contact Centre Transformation

5 Things That Will Improve Your Contact Centre Performance

5 Things That Will Improve Your Contact Centre Performance

Digital Intelligence in the Financial Services Industry

Digital Intelligence in the Financial Services Industry

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports