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Complaints

Browse our range of content on handling complaints effectively to resolve issues and improve customer satisfaction.

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Digital Complaints Line Or A Relationship Hub?

Digital Complaints Line Or A Relationship Hub?

20% of Contact Centres have a team to Respond Immediately to Complaints

20% of Contact Centres have a team to Respond…

21 Ways to Improve Complaints Handling in Your Contact Centre

21 Ways to Improve Complaints Handling in Your Contact…

Just 27% of Contact Centres Resolve Customer Complaints on First Contact

Just 27% of Contact Centres Resolve Customer Complaints…

What Will Happen to the Contact Centre in 2016 and Beyond?

What Will Happen to the Contact Centre in 2016 and Beyond?

5 Quick Fixes for Dealing With Problem Callers

5 Quick Fixes for Dealing With Problem Callers

Less Effort Linked to Fewer Complaints

Less Effort Linked to Fewer Complaints

Speed up Complaint Handling in a Multi-Channel Contact Centre

Speed up Complaint Handling in a Multi-Channel Contact…

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Do you know the cost of a customer complaint?

Do you know the cost of a customer complaint?

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