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Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

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10 Tips to Improve Call-Handling Performance

10 Tips to Improve Call-Handling Performance

Call blending

Call blending

Managing Call-Backs in the Call Centre

Managing Call-Backs in the Call Centre

Bouncebackability – How to motivate agents when call volumes are high

Bouncebackability – How to motivate agents when…

Handling Difficult Customers

Handling Difficult Customers

What Level of Security Questions Need to Be Asked?

What Level of Security Questions Need to Be Asked?

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

Call Control Techniques: Controlling a Runaway Talker on the Telephone

Call Control Techniques: Controlling a Runaway Talker on…

Everything You Need to Know About Call Back Technology

Everything You Need to Know About Call Back Technology

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports