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Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

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How to Use Psychology to Improve the Customer Experience

How to Use Psychology to Improve the Customer Experience

Kick-Start Cross-Selling in Your Contact Centre

Kick-Start Cross-Selling in Your Contact Centre

Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

55% of Contact Centres Don’t Provide Agents With…

The Different Types of Dialler Explained

The Different Types of Dialler Explained

Measuring FCR: Detecting Repeat Contact Reasons is the Preferred Method

Measuring FCR: Detecting Repeat Contact Reasons is the…

10 Ways to Reduce AHT in the Contact Centre

10 Ways to Reduce AHT in the Contact Centre

Can blending tasks in the call centre improve productivity?

Can blending tasks in the call centre improve…

Tips To Get the Best Out of Your Outbound Dialler

Tips To Get the Best Out of Your Outbound Dialler

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports