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Average Handling Time (AHT)

Explore our range of resources on managing average handling time (AHT) to balance efficiency and quality in call and contact centre operations.

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Customer Satisfaction More Important Than Average Handling Time (AHT)?

Customer Satisfaction More Important Than Average…

What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Average Handling Time: The most common measure of Contact Centre Productivity

Average Handling Time: The most common measure of…

Are Agent Notes Capturing the Full Story?

Are Agent Notes Capturing the Full Story?

Most agents can visit another department to resolve a customer issue

Most agents can visit another department to resolve a…

Why You Need to Account for AHT Variation Across the Day

Why You Need to Account for AHT Variation Across the Day

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