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Tim Kimber

Tim Kimber, Director of Product Marketing, Vonage

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Recent Articles Most Viewed Articles
19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

23 Considerations to Make Before Implementing a New Digital Channel

23 Considerations to Make Before Implementing a New…

14 Practical Techniques to Improve Knowledge Management

14 Practical Techniques to Improve Knowledge Management

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

5 Golden Rules For Delivering Great Customer Experiences

5 Golden Rules For Delivering Great Customer Experiences

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports