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Susannah Richardson

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Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

How Contact Centre Technology Can Improve the Back Office

How Contact Centre Technology Can Improve the Back Office

19 Tips for Reducing Customer Effort

19 Tips for Reducing Customer Effort

On premise, managed service, hosted or cloud – Which is the best?

On premise, managed service, hosted or cloud –…

What to Look for When Buying a Cloud-Based Contact Centre

What to Look for When Buying a Cloud-Based Contact Centre

Is Email on its Way Out?

Is Email on its Way Out?

Can a Unified Desktop Improve Agent Productivity?

Can a Unified Desktop Improve Agent Productivity?

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports